For any reason you may not be happy with the item, we offer a 7-day money back guarantee (excluding delivery charges). The customer is responsible for paying for the return of any product. It may take up to 14 days for the refund process to be completed after returning the product. Refunds can only be issued after the product is returned to us via courier.

If you would like to return a product, please contact us at hello@tvbedsnorthwest.co.uk. If you wish to return an item, please address it to: Unit 8 Stewart Street, Bury, BL8 1SU

For an item to be returned, it must be in the same condition it was delivered in, non-worn or unworn, with tags attached, and in its original packaging, as well as in the same condition it was delivered in. A receipt or a proof of purchase is also necessary when making a purchase.

You will receive instructions on how and where to send your package once your return has been accepted. We will not accept any items that are sent back to us without first requesting a return. It is the customer's responsibility to pay for the return postage and packaging.

In the event that a returned item is returned to us in a poor condition or without its original packaging, we reserve the right not to issue a full refund. 

If delivery is refused and the item is put back on the van please note there will be a charge of £75.00 to be deducted from the refund. 

1. Damages and Issues.
We strongly encourage you to inspect your order upon receipt and contact us immediately if you receive a defective, damaged or incorrect item. The packaging should be photographed if possible with the courier present if the products arrive damaged.

2. Exceptions / non-returnable items
The following items can't be returned: Mattresses and custom products (such as special orders and personalised items) Please contact us if you have any questions.
We are unable to accept returns on sale items or gift cards.

3. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. Return Policy for Damaged Beds

We strive to ensure that all our products meet the highest standards of quality. However, we understand that sometimes returns are necessary. To maintain fairness and transparency, we have established the following policy regarding returns of damaged beds:

Inspection Upon Return: When a bed is returned to our warehouse, it will undergo a thorough inspection by our quality control team.

Assessment of Damage: If any damage is found during the inspection, the extent and nature of the damage will be documented.

Charge for Damages: Should the bed be damaged in any way, a charge will be applied to cover the cost of repairs or replacement. This charge will be based on the severity and type of damage incurred.

Notification: You will be notified of any charges resulting from damage to the bed. A detailed report of the inspection and the associated costs will be provided.

Payment of Charges: The charge for the damage must be settled before any further action is taken regarding the return or replacement of the bed.

Exceptions: This policy does not apply to beds that are damaged due to manufacturing defects or issues that are covered under our warranty.

5. Refunds
When we receive and inspect your return, we will notify you if your refund was approved. Your original payment method will be automatically refunded within 30 business days if approved. You should also keep in mind that your bank or credit card company may take some time to process and post your refund.
Contact us at hello@burybeds.com if it has been more than 35 business days since we approved your return.