Shipping policy

Overview

We offer delivery throughout the UK mainland using a dedicated two-person delivery service. Additional charges may apply to deliveries to the Highlands and other remote locations.

We also offer delivery to Northern Ireland for an additional charge. Please see the Northern Ireland section below for further information.

All deliveries require a signature.

Need your TV bed in a hurry? Contact us to arrange collection from our showroom at no additional cost. Please note that fraud protection measures are in place for collections.

1. Purchase of Goods

Delivery will be arranged by TV Beds Northwest Ltd once your order has been completed and payment has been received in full.

If any additional delivery charges apply due to your location or specific delivery requirements, these will be confirmed with you before delivery is arranged.

2. Confirmation of Address

Please make sure your full name, telephone number and delivery address are correct when placing your order. We cannot arrange delivery without this information.

It is the customer's responsibility to ensure all information supplied is correct.

If the billing and delivery addresses are different, we may ask for additional information to verify the delivery address as part of our fraud prevention procedures.

If you change your delivery address within 24 hours of an agreed delivery, you may be responsible for any additional charges incurred as a result.

Failed deliveries may also result in a re-delivery charge.

3. Arranging Your Delivery

We like to keep things personal at TV Beds Northwest, so a member of our team will contact you to say hi and arrange your delivery. If you're not ready, no problem. Just let us know.

Once you're ready, we'll pass your order to our delivery partner, who will book your delivery onto a run. You'll then receive confirmation of your delivery date and, where applicable, a 3-hour time slot, which you'll be asked to confirm.

Once you've accepted your delivery date and time slot, please make sure someone is available to receive your order.

If you need to change your delivery, please let us know as soon as possible.

If nobody is available to accept an agreed delivery, TV Beds Northwest Ltd reserves the right to charge a re-delivery fee to cover costs incurred.

4. Our Delivery Service

Our TV beds are delivered using a dedicated two-person delivery service and will be taken to the room of your choice, subject to safe and suitable access.

Delivery does not include assembly, unpacking, removal of packaging or removal of existing beds and mattresses.

Some products are supplied in several boxes. Please check that all boxes have been delivered and inspect the packaging for any obvious signs of damage before signing for your delivery.

If anything appears to be missing or damaged, please make the delivery team aware and contact TV Beds Northwest as soon as possible.

If a package is unexpectedly delayed or missing, we will work with our delivery partner to resolve the situation as quickly as possible.

Please protect your flooring before delivery.

Our delivery partners are not permitted to remove their footwear while making deliveries due to health and safety requirements. This is particularly important during wet or adverse weather, when dirt or moisture may be brought into your home.

It is the customer's responsibility to put suitable protection over carpets and flooring before the delivery team arrives.

5. Damaged or Missing Parts

Once your delivery has been received, please fully check your TV bed and its components.

Any damage or missing parts should be reported to us in writing within 48 hours of delivery, where reasonably possible, together with photographs showing the issue.

Please email hello@tvbedsnorthwest.co.uk and include your name, order details and photographs.

We will aim to respond within two working days with an update and, where appropriate, details of how we intend to resolve the issue.

We strongly recommend keeping your existing bed and mattress until your new TV bed has been delivered and fully checked.

6. Northern Ireland Deliveries

We can deliver to Northern Ireland using our specialist courier partner. Due to the additional transport and logistical costs involved, an additional delivery charge applies.

We currently contribute towards part of this cost to keep the service as affordable as possible.

Current delivery options are:

Next-day delivery — £500
2–3 working days — £400
Standard 5-working-day service — £200

Availability and timescales will be confirmed when arranging your delivery.

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Absolutely in love with the bed—gorgeous design & elite sound

I am absolutely in love with my Amber 4.1 bed frame! The design is stunning, and the surround sound system is incredible for music and gaming.
There was a major container delay which meant a nearly 5-month wait for delivery, which was quite stressful as communication from the office was a bit quiet at times. However, Heather was always very lovely when we spoke, and I know the team was working under immense pressure to clear a massive backlog of delayed orders.
Mark, the installer, was an absolute legend—turned up right on the dot, was incredibly friendly, and built the setup perfectly, even helping me set up the TV cables. A brilliant product from a nice family business, just be prepared for potentially longer wait times if there are shipment delays!

Amber bed

Beautiful bed. Really pleased. Efficient delivery and the two guys were so helpful, helping us carry the parts to the bedroom and giving tips for the build. Excellent service from start to finish

Harlow so nice

Bought the Emma mattress with the bed, perfect for a lovley nights sleep.

Outstanding TV Bed, Service and Installation - Highly Recommended

Absolutely delighted with the Lakes Dolby Atmos 5.1.2 TV bed. The TV and sound system are incredible — it genuinely feels like having a cinema in the bedroom! The Dolby Atmos surround sound is fantastic for watching films, football and gaming, and the Ottoman storage is an excellent bonus. The quality, design and finish are all superb.

I also want to give a special mention to Mark, who was wonderful, hardworking and extremely professional. The delivery and installation were perfect — quick, neat and carried out with great care. Mark was also very friendly, easy to talk to and had a lovely family-oriented attitude, which made the whole experience even better.

The other members of staff we spoke to on the phone were equally nice, helpful and professional. What really impressed me was that they genuinely cared about our experience and even checked afterwards to make sure we were happy and everything was okay following the transaction.

From the purchase to delivery, installation and aftercare, the service has been excellent. Very good people through and through.

Thank you so much to the whole team, especially Mark. I would recommend TV Beds Northwest all day, every day. If you're thinking about getting a TV bed, don't hesitate — the Lakes is absolutely amazing! ⭐⭐⭐⭐⭐