I am absolutely in love with my Amber 4.1 bed frame! The design is stunning, and the surround sound system is incredible for music and gaming.
There was a major container delay which meant a nearly 5-month wait for delivery, which was quite stressful as communication from the office was a bit quiet at times. However, Heather was always very lovely when we spoke, and I know the team was working under immense pressure to clear a massive backlog of delayed orders.
Mark, the installer, was an absolute legend—turned up right on the dot, was incredibly friendly, and built the setup perfectly, even helping me set up the TV cables. A brilliant product from a nice family business, just be prepared for potentially longer wait times if there are shipment delays!
Beautiful bed. Really pleased. Efficient delivery and the two guys were so helpful, helping us carry the parts to the bedroom and giving tips for the build. Excellent service from start to finish
Bought the Emma mattress with the bed, perfect for a lovley nights sleep.
Absolutely delighted with the Lakes Dolby Atmos 5.1.2 TV bed. The TV and sound system are incredible — it genuinely feels like having a cinema in the bedroom! The Dolby Atmos surround sound is fantastic for watching films, football and gaming, and the Ottoman storage is an excellent bonus. The quality, design and finish are all superb.
I also want to give a special mention to Mark, who was wonderful, hardworking and extremely professional. The delivery and installation were perfect — quick, neat and carried out with great care. Mark was also very friendly, easy to talk to and had a lovely family-oriented attitude, which made the whole experience even better.
The other members of staff we spoke to on the phone were equally nice, helpful and professional. What really impressed me was that they genuinely cared about our experience and even checked afterwards to make sure we were happy and everything was okay following the transaction.
From the purchase to delivery, installation and aftercare, the service has been excellent. Very good people through and through.
Thank you so much to the whole team, especially Mark. I would recommend TV Beds Northwest all day, every day. If you're thinking about getting a TV bed, don't hesitate — the Lakes is absolutely amazing! ⭐⭐⭐⭐⭐